Terms and Conditions
Read the winbetz Casino Terms and Conditions covering account registration, bonuses, payments, and responsible gaming policies.
General Terms
These Terms and Conditions govern your use of the winbetz platform. By registering an account, you confirm acceptance of these terms in their entirety. winbetz reserves the right to modify these terms with reasonable notice provided to registered players.
Account Registration
Players must be at least 18 years old and resident in a jurisdiction where online gambling is legal. Each individual may hold only one account. Duplicate accounts will be closed with any balances forfeited.
Registration requires accurate personal information including:
- Full legal name
- Date of birth
- Residential address
- Valid email address
- Mobile telephone number
Identity Verification
winbetz operates Know Your Customer (KYC) procedures in compliance with UK regulations. You may be required to provide documentation including:
| Document Type | Accepted Forms |
|---|---|
| Identity | Passport, Driving licence |
| Address | Utility bill, Bank statement (within 3 months) |
| Payment | Card photo, E-wallet screenshot |
Verification requests must be completed within 14 days. Failure to provide documentation may result in account suspension.
Bonus Terms
General Bonus Conditions
- Only one bonus may be active at any time
- Bonuses cannot be transferred between accounts
- Bonus abuse or irregular play patterns may void bonuses
- winbetz reserves the right to exclude players from promotional offers
- Maximum stake while bonus active: £5 per bet
Wagering Requirements
Unless otherwise stated, bonus funds carry 35x wagering requirements. Wagering contributions vary by game type:
- Slots: 100%
- Table Games: 10%
- Live Casino: 10%
- Video Poker: 0%
Bonus Expiry
Unclaimed bonuses expire 7 days after becoming available. Active bonuses expire 30 days after credit. Expired bonus funds and associated winnings are forfeited.
Deposits and Withdrawals
Deposit Methods
All deposits process instantly. Minimum deposit: £10. Maximum deposits vary by payment method and account standing.
Withdrawal Processing
- E-wallets: Within 24 hours
- Debit Cards: 1-3 business days
- Bank Transfer: 3-5 business days
Minimum withdrawal: £20. First withdrawals require completed verification. winbetz processes withdrawals to the same method used for deposit where possible.
Transaction Limits
| Account Level | Daily Limit | Weekly Limit | Monthly Limit |
|---|---|---|---|
| Standard | £5,000 | £20,000 | £50,000 |
| VIP | £10,000 | £50,000 | £150,000 |
| Diamond | Negotiable | Negotiable | Negotiable |
Responsible Gaming
winbetz is committed to promoting responsible gambling. Available tools include:
- Deposit Limits - Restrict deposits over chosen periods
- Loss Limits - Cap net losses daily, weekly, or monthly
- Session Limits - Set maximum session durations
- Reality Checks - Receive periodic reminders during play
- Self-Exclusion - Block account access for chosen periods
For gambling support, contact the National Gambling Helpline on 0808 8020 133 or email [email protected].
Dispute Resolution
Complaints should be directed to customer support initially. Unresolved disputes may be escalated to our designated Alternative Dispute Resolution provider. Details available upon request.
Governing Law
These terms are governed by English law. Disputes shall be subject to the exclusive jurisdiction of English courts.
Contact Information
For queries regarding these terms, contact customer support via live chat or email. Response times average under two minutes during operational hours.
These terms were established in accordance with UK Gambling Commission requirements.